At Amatoa Candy Wholesale, based in Melbourne, Victoria, we are committed to providing quality confectionery, snacks, beverages, and grocery products to customers across Australia. Please read our store policies before placing an order.
Returns & Refund Policy
Due to food safety regulations, we are unable to accept returns or exchanges on food, beverages, confectionery, or other consumable products unless:
- The item is damaged during transit.
- You received the wrong product.
- The product is faulty or unfit for consumption.
If you experience any of the above, please contact us within 48 hours of receiving your order with your order number and clear photographs of the product and packaging.
Approved refunds will be processed to your original payment method or instore credit.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping box and label
We will work quickly to provide a replacement, store credit, or refund where appropriate.
Product Information
Many of our products are imported from around the world.
Please note:
- Packaging may vary from images shown.
- Ingredients and nutritional information are provided by manufacturers and may change without notice.
- Customers with allergies should always check product labels before consumption.
Pricing
All prices are listed in Australian Dollars (AUD).
Prices and promotions may change without notice.
Wholesale Orders
Amatoa Candy Wholesale supplies retailers, supermarkets, convenience stores, vending operators, and other businesses across Australia.
For wholesale enquiries, please contact our sales team for pricing and availability.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information collected during checkout is used only to:
- Process your order
- Deliver your products
- Provide customer support
- Communicate order updates
We do not sell or share your personal information with third parties except where necessary to process payments or deliver your order.
Terms & Conditions
By placing an order with Amatoa Candy Wholesale, you agree to:
- Provide accurate billing and shipping information.
- Ensure someone is available to receive deliveries where required.
- Accept that delivery timeframes are estimates and may vary.
We reserve the right to refuse or cancel orders due to pricing errors, stock shortages, suspected fraud, or other unforeseen circumstances.